The Save Center, a Retention report and receipts for every payment

The Save Center, a Retention report, receipts for every payment and more.

October 12, 2026 · 4 new features
New|Team & reports

The Save Center

A Save Center request for Emily Carter, reason Too expensive, high priority, called by Dana, with the outcome set to Saved by Changed frequency and a Mark saved button.

Instead of cancelling, your reps send cancellations to your team first. Your team reaches out, makes an offer, and records whether the customer stayed, before it comes off your ARR. Off until an admin turns it on.

Where to find itReports → Save Center
Team & reports

Churn, ARR and LTV, all in one place

The Retention report showing Active ARR of $301,250, churn of 2.9% last month and an average LTV of $1,840, above a retention funnel from 306 sold through the initial visit to 164 at the 5th visit, with the rate kept at each step.

The new Retention report shows your active customers, ARR, churn and ARR lost each month, next visit retention, initial visit completion, average customer lifespan and LTV. Follow every subscription from sold to the 5th visit and see where customers drop off by sales rep, city and frequency.

Where to find itReports → Retention
Payments

A receipt for every payment

A job’s Payments card with a card and a check payment, and the payment sheet open with Send receipt, Download receipt, Add tip, Refund payment and View in Stripe.

Click a payment to send or download its receipt, refund it, or add a tip. Cards, checks and cash all sit in one Payments list on the job, with the balance still due under them.

Where to find itJob → Payments → a payment
Redesigned

A new tab bar on iPhone

The iPhone Menu page with the main pages listed and the Jobs, Estimates, Invoices and Subscriptions strip.

The iPhone app has a floating tab bar with Home, Schedule, Inbox, Customers and Menu, and a Create button beside it. Menu holds every other page, with your Jobs, Estimates, Invoices and Subscriptions lists one tap away.

Where to find itiPhone → Menu

Also new

  • Cancellation reasons.Pick a reason every time a job or subscription is cancelled. You write the list and decide when one is required.Find it: Settings → Organization → Cancellation Reasons
  • Lead attributions.A lead now opens on their lead journey: everything they sent you, filed by your custom field folders.Find it: Leads → a lead → Lead attributions
  • Xero.Flyra now connects to Xero, not just QuickBooks.Find it: Settings → Payments → Accounting
  • A default arrival window.Every new job starts with your arrival window instead of an exact time, and it shows on the job and your schedule.Find it: Settings → Preferences → Default arrival window
  • Snooze a customer’s follow ups.Pause their automation until a day you pick.Find it: Customer page → Snooze
  • Bonuses and pay per job.Give a one-off bonus, a set dollar amount on a job, or a different commission rate for each lead source.Find it: Payroll → an employee

New to Automations

  • Ask for a review is now its own message step.
  • Create lead can put a job’s customer back on the Leads board.
  • Pick the pipeline a Create lead step files into.

New on the map

  • Pins and clusters in the same look as the iPhone app.
  • Your team’s knocking sessions on the web map.

New to Claude and ChatGPT

  • Send an estimate for signature.
  • Create recurring jobs.
  • Read call transcripts and recordings.
  • Your API key now does everything the connector does.
← OlderThis one’s for your sales teamNewer →Pay for your team, a weekly Summary and missed call text-back

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