Privacy Policy
Effective Date: October 20, 2026
1. Information We Collect
Flyra is a scheduling, communication, and job-management tool for service businesses. To provide our service, we collect the following information:
- Account information: Name, email address, mobile number, and company details
- Text message consent: Whether you agreed to receive account or marketing texts from Flyra, and when (see section 7)
- Team member information: Names, email addresses, and roles of team members you add to your account
- Job and scheduling data: Job details, schedules, estimates, and related information you create
- Customer information: Customer data you enter into the system, such as names, contact information, and job history
- Device and usage data: Information about how you use Flyra, including app performance data and analytics; device identifiers and push notification tokens, used to deliver notifications and calls; and crash reports and diagnostics linked to your account, used to fix problems
- Optional location data: If you allow location access, we collect your device’s location for the map, routing and job features. If your company turns on live location and you choose to share yours, your teammates see where you are on the company’s map while you use Flyra. If your company also turns on background tracking, they see it while the app runs in the background and, where you allow it, when the app is closed, during the hours your company sets. While you run a door-knocking session, Flyra records the route you walk and saves it to your company’s account. You can stop sharing at any time in your Profile
- Calls, voicemail and voice memos: Flyra uses your microphone only during calls and while you record a voice memo. Voicemails left for your company and the voice memos you record are stored in your company’s account. If your company turns on call recording, its calls are recorded and the recordings are stored in your company’s account
- Photos, videos and files: Photos, videos, documents and signatures you add to jobs, map pins, messages or your profile. Flyra uses your camera only when you choose to take a photo or video
- Payment-related information: Payment data is processed securely by a PCI-compliant payment processor. Flyra never stores raw credit card numbers or full payment card details
2. How We Collect Your Information
We collect information in the following ways:
- Information you provide directly when creating an account, adding team members, or entering job and customer data
- Information collected automatically through your use of the service, including device information and usage analytics
- Location data, if you allow location access for the map, routing and live location features
- Recordings, photos, videos and files you choose to add
- Payment information processed by our payment processor when you make payments or set up billing
3. How We Use Your Information
Flyra uses your data to operate and improve the service. Specifically, we use your information to:
- Provide scheduling, map routing, team communication, payments, and job management features
- Improve app performance and reliability
- Send service-related notifications and updates
- Send the text messages you have opted into, as described in section 7
- Develop, test, and improve Flyra’s features, including analytics, benchmarking, and automated tools
- Produce aggregated research, industry benchmarks, and reports, as described in section 4
- Comply with legal obligations and respond to legal requests
We use analytics to understand how the service is used, but we do not collect unnecessary identifying information through analytics.
4. Aggregated and De-Identified Data
We combine data across the businesses that use Flyra to produce aggregated, de-identified statistics about the industries we serve, such as typical job values, seasonal demand, and how businesses in a trade tend to operate. We use these aggregates for research, benchmarking, product development, and marketing, and we may publish them or share them publicly.
Aggregated data never identifies you, your business, your team, or your customers. We do not publish a figure drawn from a group small enough that an individual business could be recognized from it, and we never publish an individual business’s records, prices, or customer information.
Because aggregated data no longer identifies anyone, we may continue to use it after your account ends.
5. Data Linking and Identity
We link the data we collect to your account identity to provide personalized service features, such as job assignments, team communication, and access control. This linking is necessary for the core functionality of Flyra.
6. Third-Party Services
Flyra uses the following third-party services to operate:
- Payment processing: A PCI-compliant payment processor handles all card data. Flyra never stores raw card numbers.
- Messaging and voice: A licensed telecommunications provider carries SMS and calls, subject to carrier requirements and industry messaging standards.
- Map providers: For maps, location-based features and routing. A map provider may receive your device’s location and usage data while you use the map.
- Hosting and storage: Cloud providers host the service and store its data.
- Notifications: Apple and Google deliver push notifications to your devices.
- Crash reporting: A crash-reporting service receives error reports and diagnostics so we can fix problems.
- Customer support: A support-chat provider receives your name, email and company when you open the support chat, so our team can answer you.
We can provide the current list of these providers on request.
Flyra does not sell your data. We do not share your personal information with third parties except as necessary to provide the service (through the services listed above) or as required by law.
7. Text Messages from Flyra
When you sign up for Flyra you can choose to receive text messages from Flyra itself. There are two separate choices, and you can take one, both, or neither. Neither is required to create an account or buy a plan.
- Account messages (non-marketing): account notifications, trial and billing reminders, and replies from Flyra support.
- Marketing messages: product updates, new features, special offers, and discounts.
What we collect when you opt in: your mobile number, which choices you made, the date and time you made them, the wording you agreed to, and the IP address and browser you used, so we can show when and how you gave consent.
How we use it: only to send the kinds of messages you agreed to, and to keep a record of that consent.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, and you will get one final message confirming it. Reply HELP for help, or contact us at info@flyra.io or (319) 205-9262. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share your number only with the telecommunications providers that carry the messages, and only to deliver them.
9. Data Storage and Security
We take the security of your data seriously:
- Data is encrypted in transit and at rest
- Access to your data is restricted to authorized personnel only
- We do not store raw credit card numbers or full payment card details
- We follow industry best practices for data security and protection
10. Your Rights
You have the following rights regarding your personal data:
- Delete your account: You can delete your account in the Flyra app, or ask us to delete it and its associated data at any time, as described in section 11
- Request correction: You can request that we correct any inaccurate personal data
- Opt out of marketing: You can opt out of marketing emails, and reply STOP to opt out of text messages, while still receiving service-related notifications
- Unsubscribe or update your information: You can change your contact details in your account settings, or ask us to update them for you
- Access your data: You can request a copy of the personal data we hold about you
To exercise any of these rights, please contact us at info@flyra.io.
11. Data Deletion
You can delete your account in the Flyra app: open your Profile and tap Delete account. You can also request deletion at any time by emailing info@flyra.io. Our account deletion page lists the steps, what is deleted, and what your company keeps.
When your account is deleted, we delete your login and the personal data linked to it. The work you did for a company, such as jobs, invoices and messages, stays with that company, and so do your name and email on its record of its team members. We keep billing records and our audit and security logs for as long as we need them for legal, tax and security reasons, and crash reports stay with our crash-reporting provider for a limited period.
12. Children’s Privacy
Flyra is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at info@flyra.io.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the “Effective Date” at the top of this page and post the latest version here. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or need to request data deletion, please contact us:
Email: info@flyra.io
We will respond to your inquiry as soon as possible.