Terms of Service

1. Acceptance of Terms

You accept these Terms when you create an account, when you accept an invitation to join an organization, or when you use any part of Flyra. Creating an account is conditioned on accepting them. If you are signing up on behalf of a company, you are confirming that you have the authority to commit that company.

If we make a significant change, we will tell you by email or in the app before it takes effect, and we may ask you to accept the new version before you continue using Flyra. For smaller changes, we will update the effective date at the top of this page.

2. Accounts and Seats

Flyra is licensed to one business at a time, and your plan includes a set number of seats. Only people your business has authorized may use Flyra under your subscription, and each of them needs their own login.

Your credentials belong to you alone. Do not share them, and do not hand a login to another person in order to avoid paying for a seat. Everything that happens under your account is your responsibility, whether or not you intended it. If you think someone has your login, email info@flyra.io right away and we will help you lock it down.

3. The Services

Flyra is a CRM and operations platform for service businesses. You can capture leads, schedule and dispatch jobs, message your customers and your team, send estimates and invoices, take payments, run payroll, and plan routes on a map, all in one place.

Flyra gives you the tools. The work, the pricing, the promises you make to your customers, and the messages you send are yours.

4. Communications Sent Through Flyra

Flyra provides the infrastructure that carries your texts, emails, and calls. You are the sender of everything that goes out under your business’s name. We do not write your messages, choose who receives them, or decide when they go.

• You are responsible for obtaining proper consent from every person you contact, and for keeping a record of that consent. Depending on where you and your customers are, the rules that apply may include the TCPA, CAN-SPAM, CASL, and your carrier’s own requirements.
• You must honor opt-outs promptly. Flyra processes STOP automatically, but you may not work around it by messaging someone from a different number or by adding them back after they have left.
• You may not send marketing to people who agreed only to receive service notifications.
• Carriers can block, delay, filter, or refuse messages for reasons outside our control, and carrier registration can take time or be rejected outright. We will do what we reasonably can to help, but we cannot guarantee delivery or approval.
• If a claim, fine, or penalty arises from messages you sent or consent you did not have, it is yours. See Section 17 (Indemnification).

5. Text Messages from Flyra

This section is about texts Flyra sends to you, not the texts you send to your customers through Flyra.

• What you can sign up for. When you create an account you can choose to receive account messages (account notifications, trial and billing reminders, and replies from Flyra support), marketing messages (product updates, new features, special offers, and discounts), both, or neither. Neither is required to use Flyra.
• How often. Message frequency varies with your account activity and the choices you made.
• Cost. Message and data rates may apply, depending on your mobile plan.
• Stopping. Reply STOP to any message to cancel. We will send one message confirming you are unsubscribed and then stop. To sign up again, reply START.
• Help. Reply HELP for help, or contact us at info@flyra.io or (319) 205-9262.
• Delivery. Carriers are not liable for delayed or undelivered messages.
• Privacy. We never share your mobile number or your opt-in for marketing or promotional purposes. See our Privacy Policy.

6. Payments Processed Through Flyra

When you charge a customer through Flyra, the money is yours and the relationship is yours. Payments run through Stripe, and your use of Stripe is also governed by Stripe’s own terms. Flyra never stores full card numbers.

Refunds, disputes, chargebacks, and any disagreement about what a customer owes are between you and that customer. You are responsible for issuing the refunds you owe and for responding to disputes. Flyra is not a party to your agreements with your customers and does not decide who is right.

You are also responsible for the tax you charge. Flyra can calculate tax from the rates you enter, but the rates, the rules, and the filing are yours.

7. Fees and Payment Terms

Subscription fees are billed in advance in US dollars unless we agree otherwise in writing, and prices are shown before you check out.

Unless the law requires otherwise or we agree in writing, fees are not refundable, including for a period you did not use. You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

Some costs are passed through to you rather than absorbed by us, including carrier and messaging fees, phone number and campaign registration fees, and payment processing fees. We will show you those before you incur them or in your plan details.

We may change our prices. If we do, we will tell you in advance and the new price will apply from your next billing period. All fees are exclusive of tax, and you are responsible for any sales tax, VAT, GST, or similar tax that applies to your purchase.

8. Accuracy of Business Data

Flyra calculates from what you put into it. Invoices, estimates, deposits, discounts, tax totals, timesheets, payroll figures, commissions, and route times all depend on the rates, hours, prices, and records your team enters.

You are responsible for checking anything that goes to a customer or an employee before it goes. If a number is wrong because the underlying data was wrong, the correction, the refund, or the back pay is yours to handle.

We work hard to make the math right, and if we find an error on our side we will correct it. But we do not warrant that any figure Flyra produces is correct for your business, and we are not your accountant, your bookkeeper, or your payroll provider.

9. Customer Data

The customer records, job history, photos, messages, and business data you put into Flyra are yours. We do not sell them. We use them to operate and improve the service as described in our Privacy Policy.

You must have the right to give us the data you upload. When you enter someone else’s personal information, including your customers’ names, phone numbers, addresses, and payment details, you are confirming that you are permitted to do so under the privacy laws that apply to you.

Flyra runs on infrastructure in the United States. If you or your customers are located elsewhere, you agree that your data will be transferred to and handled in the United States, and you are responsible for whatever notice or consent your own laws require.

10. Data Retention After Cancellation

If you cancel, or if we end your account, your access stops at the end of your paid period. We keep your data for at least ninety days after that so you have time to get it out. Email info@flyra.io during that window and we will help you export it. After ninety days we may delete it permanently, and we will not be able to bring it back.

11. Acceptable Use

• Do not use Flyra for anything unlawful, or to help someone else do something unlawful.
• Do not attempt to hack, disrupt, overload, or probe the service, or reach data you do not own.
• Do not upload malware or harmful content.
• Do not harass, spam, or abuse anyone, including your own customers and your own team.
• Do not scrape, crawl, or use automated tools to extract data or interface content from Flyra.
• Do not decompile, reverse engineer, or attempt to derive the source code or underlying design of the service.
• Do not resell, sublicense, or white label access to Flyra without our written permission.
• Do not use Flyra, or what you learn from using it, to build or improve a competing product.

12. Team Chat and What You Share With Your Team

Flyra lets the people on your team message each other and share photos and files. You are responsible for what you post. We have zero tolerance for objectionable content and abusive users: do not post anything harassing, threatening, hateful, sexually explicit, or violent, and do not use Flyra to bully, intimidate, or impersonate anyone.

You can report a message or a person, and block someone, from team chat in the Flyra app. If your version of the app does not offer this yet, report it by emailing info@flyra.io. Blocking hides their messages from you, and in a one-to-one chat it stops them from messaging you. Reports made in the app go to Flyra staff, who read the reported message and act on it within one business day. That can mean removing the content, or suspending or removing the account that posted it. You can also tell us about anything by emailing info@flyra.io.

13. Intellectual Property Rights

You own your data. We own Flyra, including the software, the design, the interfaces, the documentation, and the brand. Nothing in these Terms transfers any of that to you.

While your subscription is active and in good standing, you have a limited, revocable, non-exclusive, non-transferable license to use Flyra to run your own business. That license does not extend to copying it, building on it, or taking it apart.

If you breach this Section 13 or Section 11 (Acceptable Use), money is unlikely to repair the harm, so we may ask a court to stop you directly, in addition to any other remedy we are owed.

14. Availability, Support, and Changes

We work hard to keep Flyra fast and reliable, and we ship changes often. Features may be added, changed, or retired, and we may perform maintenance that briefly interrupts access. We will give notice ahead of planned maintenance when we reasonably can.

Support runs during normal business hours through info@flyra.io and our in-app channels. We answer as quickly as we can, but we do not promise a specific response time. Unless we have signed a separate service level agreement with you, we do not guarantee a particular level of uptime.

15. Disclaimers

Flyra is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim every warranty not written into these Terms, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, free of errors, or free of harmful components, or that every problem will be fixed.

16. Limitation of Liability

To the fullest extent permitted by law, Flyra and its team are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, lost data, lost business, or the cost of a replacement service, even if we knew such damages were possible.

If we are found responsible for a claim, our total liability for everything connected to these Terms or the service is limited to the amount you paid us in the twelve months before the claim arose.

Some places do not allow these limits. If yours does not, they apply to you only as far as your law permits.

17. Indemnification

You agree to defend us and to cover any claim, loss, fine, penalty, judgment, or reasonable legal cost that arises from:

• the messages, calls, or emails you send through Flyra, including any failure to obtain the consent the law required;
• the payments you take, the refunds you owe, and the disputes your customers raise;
• the data you put into Flyra, including personal information about your customers and your team;
• your breach of these Terms, or of any law that applies to your business;
• your infringement of anyone else’s rights.

We will tell you promptly about any claim covered here, and you may run the defense with counsel we reasonably approve, provided you do not settle in a way that admits fault on our part or costs us money without our agreement.

18. Suspension and Termination

You can stop using Flyra at any time.

We may suspend or end your access if you breach these Terms, if you do not pay, if your use puts our platform or our other customers at risk, or if we are legally required to. When the situation allows, we will tell you first and explain why. When it does not, such as during an active security or carrier problem, we may act immediately and explain afterwards.

19. Survival

Sections 4 (Communications Sent Through Flyra), 6 (Payments Processed Through Flyra), 7 (Fees and Payment Terms), 8 (Accuracy of Business Data), 9 (Customer Data), 11 (Acceptable Use), 13 (Intellectual Property Rights), 15 (Disclaimers), 16 (Limitation of Liability), 17 (Indemnification), 19 (Survival), and 20 (Governing Law and Venue) remain in effect after your account ends.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Maryland, without regard to its conflict of law rules. Any dispute arising from these Terms or from your use of Flyra will be brought in the state courts of Maryland or in the United States District Court for the District of Maryland, and both of us agree to the jurisdiction of those courts.

21. Contact

If you have a question about these Terms or need help with your account, email us at info@flyra.io.